Procrastination is a time management technique
- Apr 7, 2022
- 1 min
Writing is overrated
- Mar 31, 2022
- 4 min
In the post-pandemic world, good CX is your strongest business moat
- Mar 27, 2022
- 8 min
How to win back lost customers? 5 strategies help you recover from churn
- Mar 13, 2022
- 1 min
Good feedback vs. great feedback
- Aug 17, 2021
- 7 min
The 5 types of customer service (and which one is the best for your business)
- Jul 24, 2021
- 1 min
Fun Product Idea: Build Refrigerator Doors with Samuel Jackson-Style Deep-fake Voice Prompts
- Jul 21, 2021
- 1 min
The Blind Men and LinkedIn
- Jul 10, 2021
- 10 min
Let’s Play a Marketing Game: Heads You Win, Tails We Try Again
- Jul 8, 2021
- 2 min
Why Read Books If You Can't Remember Everything?
- Jun 25, 2021
- 15 min
Tales from the Temple Town of Kathmandu
- Jun 20, 2021
- 1 min
This is Why Vanity Metrics Doesn't Work in Marketing
- Jun 2, 2021
- 2 min
Interns are slave labor, but it's worth the grind
- Apr 13, 2021
- 5 min
7 roadblocks that you have to overcome to make the most out of your remote work
- Feb 4, 2021
- 7 min
Bingo, dumb charades, and toasting: 10 fun games to boost empathy in your customer service team
- Jan 17, 2021
- 9 min
7 reasons why your customer engagement is suffering (and how to improve it)
- Jan 8, 2021
- 13 min
Marketing misfires: A litany of charges against red buttons, growth hacking, and YouTube ads
- Jan 8, 2021
- 2 min
Restroom experience>most websites' user experience
- Jun 15, 2020
- 7 min
Crack the Sales Code with These 5 Sales Pitch Examples
- May 31, 2020
- 8 min
How I hopped into the wonderful world of freelance marketing