Manish NepalMar 31, 20224 minIn the post-pandemic world, good CX is your strongest business moatUntil the last decade, customer experience (CX) used to be an esoteric concept limited to the affluent customer base who frequented...
Manish NepalMar 27, 20228 minHow to win back lost customers? 5 strategies help you recover from churnCustomers churn for a number of reasons. Here's what you can do to win back their trust and improve your retention revenue.
Manish NepalAug 17, 20217 minThe 5 types of customer service (and which one is the best for your business)Customer service is not the same everywhere—it keeps changing even for a brand over a period of time. And the type of customer service a...