Manish Nepal
In the post-pandemic world, good CX is your strongest business moat
Until the last decade, customer experience (CX) used to be an esoteric concept limited to the affluent customer base who frequented...
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Manish Nepal
- Mar 27, 2022
- 8 min
How to win back lost customers? 5 strategies help you recover from churn
Customers churn for a number of reasons. Here's what you can do to win back their trust and improve your retention revenue.
280
Manish Nepal
- Aug 17, 2021
- 7 min
The 5 types of customer service (and which one is the best for your business)
Customer service is not the same everywhere—it keeps changing even for a brand over a period of time. And the type of customer service a...
320
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