Manish Nepal
A bad carpenter blames his tool
Everything is useful if you know how to channel it right. Social media is a beautiful place if you know how to navigate its waters. Our...
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Manish Nepal
- May 15, 2022
- 1 min
Thank you, subtitles
I'm a recent convert to the fan club of Netflix, Hotstar, and Amazon Prime. Besides the fact that these content providers serve better...
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Manish Nepal
- Apr 23, 2022
- 5 min
SaaS teardown: A detailed comparison guide between HubSpot CRM vs Zoho CRM
if you are thinking of buying HubSpot or Zoho CRM—this post is for you. Here's a detailed look at how these tools stack against each other.
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Manish Nepal
- Apr 18, 2022
- 1 min
Fluffy writing has its place
There’s definitely a place for fluff in marketing. I realized this recently when shopping for a nice restaurant to take my family to....
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Manish Nepal
- Apr 10, 2022
- 1 min
Procrastination is a time management technique
Is procrastination as evil as it’s made to be? I think not. Procrastination has become my ally to improve my everyday productivity. For...
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Manish Nepal
- Apr 7, 2022
- 1 min
Writing is overrated
I find writing extremely overrated. Most people romanticize writing as an esoteric skill that only a few people possess. As if we have to...
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Manish Nepal
- Mar 31, 2022
- 4 min
In the post-pandemic world, good CX is your strongest business moat
Until the last decade, customer experience (CX) used to be an esoteric concept limited to the affluent customer base who frequented...
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Manish Nepal
- Mar 27, 2022
- 8 min
How to win back lost customers? 5 strategies help you recover from churn
Customers churn for a number of reasons. Here's what you can do to win back their trust and improve your retention revenue.
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Manish Nepal
- Mar 13, 2022
- 1 min
Good feedback vs. great feedback
Good feedback is like an anti-septic. Its rawness burns through your cuts and makes you want to cry. But it kills the germs that make...
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Manish Nepal
- Aug 17, 2021
- 7 min
The 5 types of customer service (and which one is the best for your business)
Customer service is not the same everywhere—it keeps changing even for a brand over a period of time. And the type of customer service a...
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Manish Nepal
- Jul 24, 2021
- 1 min
Fun Product Idea: Build Refrigerator Doors with Samuel Jackson-Style Deep-fake Voice Prompts
Here's how I imagine it will work. Whenever you open the door for snacking, Sam Jackson's voice chides you with random taunts: "It's...
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Manish Nepal
- Jul 21, 2021
- 1 min
The Blind Men and LinkedIn
LinkedIn reminds me of the story about the six blind men and an elephant. To a job seeker, LinkedIn is a tool to land the right job. To a...
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Manish Nepal
- Jul 10, 2021
- 10 min
Let’s Play a Marketing Game: Heads You Win, Tails We Try Again
When you are starting a new business, designing a logo is not exactly the first thing you do—not unless you are a marketer. When I...
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Manish Nepal
- Jul 8, 2021
- 2 min
Why Read Books If You Can't Remember Everything?
There is this really cool, Zen-like story that explains the benefit of reading with a beautiful analogy. I can't remember where I found...
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Manish Nepal
- Jun 25, 2021
- 15 min
Tales from the Temple Town of Kathmandu
From being the world's hippie capital to being a battleground for ancient royalties, Kathmandu has tales that you wouldn't want to miss.
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Manish Nepal
- Jun 20, 2021
- 1 min
This is Why Vanity Metrics Doesn't Work in Marketing
Ever wonder why page traffic, followers’ count, and post likes end up becoming vanity metrics? A good way to understand this is through...
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Manish Nepal
- Jun 2, 2021
- 2 min
Interns are slave labor, but it's worth the grind
I read this joke in a sub-reddit recently: Q: What are some of the best social media schedulers out there? Commenter 1: A good intern is...
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Manish Nepal
- Apr 13, 2021
- 5 min
7 roadblocks that you have to overcome to make the most out of your remote work
If you weigh the advantages of going to the office for work versus the option of working from home, the scale will likely tip in favor of...
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Manish Nepal
- Feb 4, 2021
- 7 min
Bingo, dumb charades, and toasting: 10 fun games to boost empathy in your customer service team
If you set a daily Google Alert for the word “empathy,” your inbox will soon be inundated by blogs and thought leadership posts. Over the...
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Manish Nepal
- Jan 17, 2021
- 9 min
7 reasons why your customer engagement is suffering (and how to improve it)
Customer engagement in an age of fleeting loyalty Running a business can be very tricky in today’s hyper-competitive environment. While...
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