Manish NepalJul 17, 20238 minIs Omnichannel CX Better Than Multichannel Strategy?Multichannel CX is present across all touchpoints. Omnichannel CX offers a wholesome experience.
Manish NepalMar 31, 20224 minIn the post-pandemic world, good CX is your strongest business moatUntil the last decade, customer experience (CX) used to be an esoteric concept limited to the affluent customer base who frequented...