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Is Omnichannel CX Better Than Multichannel Strategy?
Multichannel CX is present across all touchpoints. Omnichannel CX offers a wholesome experience.
Manish Nepal
Jul 17, 20238 min read
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In the post-pandemic world, good CX is your strongest business moat
Until the last decade, customer experience (CX) used to be an esoteric concept limited to the affluent customer base who frequented...
Manish Nepal
Mar 31, 20224 min read
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