Manish NepalJul 30, 20235 minThe Psychology of Empathy and Why It’s a SuperpowerEmpathy is a psychological hack that can help your brand improve customer loyalty. It's a superpower that gives you an edge over others.
Manish NepalJul 24, 202310 minA 5-Point Guide to Help You Create Your Own Customer Service PhilosophyA clearly-defined customer service philosophy gives you clarity on what kind of brand you want to be when serving your customers.
Manish NepalJul 2, 20235 min3 Brand Examples To Prove Empathy is The Most Important Customer Service SkillA customer service rep without empathy is like a driver without a steering wheel. Empathy is what drives customer service.
Manish NepalAug 17, 20217 minThe 5 types of customer service (and which one is the best for your business)Customer service is not the same everywhere—it keeps changing even for a brand over a period of time. And the type of customer service a...