Manish NepalJul 30, 20235 minThe Psychology of Empathy and Why It’s a SuperpowerEmpathy is a psychological hack that can help your brand improve customer loyalty. It's a superpower that gives you an edge over others.
Manish NepalJul 17, 20238 minIs Omnichannel CX Better Than Multichannel Strategy?Multichannel CX is present across all touchpoints. Omnichannel CX offers a wholesome experience.
Manish NepalJun 25, 202310 minHow to leverage CX to drive growth: A future-ready handbookHere are a few trends that your customer-facing teams should be aware of in order to offer amazing CX.
Manish NepalMar 31, 20224 minIn the post-pandemic world, good CX is your strongest business moatUntil the last decade, customer experience (CX) used to be an esoteric concept limited to the affluent customer base who frequented...